Terms of service
OVERVIEW
Welcome to KAIRO Pets! The terms “we,” “us,” and “our” refer to KAIRO Pets. KAIRO Pets operates this store and website, including all related information, content, features, tools, products, and services, in order to provide you, as our customer, with a personalized shopping experience (the “Services”). KAIRO Pets uses the Shopify platform, which enables us to provide you with the Services.
The following terms and conditions, together with the policies referenced herein (the “Terms of Service” or “Terms”), describe your rights and responsibilities when using the Services.
Please read these Terms of Service carefully, as they contain important information regarding your legal rights, including warranty disclaimers and limitations of liability.
By visiting, interacting with, or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy [LINK]. If you do not agree to these Terms of Service or the Privacy Policy, you must not access or use our Services.
ARTICLE 1 – ACCESS AND ACCOUNT
By accepting these Terms of Service, you represent that you have reached the age of majority in your state or province of residence, and you give us your consent to allow your minor dependents to use the Services on any devices that you own, purchase, or manage.
To use the Services, including accessing or browsing our online stores or purchasing any of the products or services we offer, you may be required to provide certain information, such as your email address and your billing, payment, and shipping information. You represent and warrant that all information you provide through our stores is accurate, current, and complete, and that you have all necessary rights to provide such information.
You are solely responsible for maintaining the security of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or license your account to any other person.
ARTICLE 2 – OUR PRODUCTS
We have made every effort to display our products and services as accurately as possible in our online stores. However, please note that product colors or appearance may differ from what is displayed on your screen due to the type of device you use to access the store, as well as its settings and configuration.
We do not guarantee that the appearance or quality of any products or services you purchase will meet your expectations or exactly match what is displayed or rendered in our online stores.
All product descriptions are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and may limit the quantities of products offered to any person, geographic region, or jurisdiction on a case-by-case basis.
ARTICLE 3 – ORDERS
By placing an order, you are making an offer to purchase. KAIRO Pets reserves the right to accept or reject your order for any reason at its sole discretion. Your order will not be considered accepted until KAIRO Pets has confirmed it in writing. We must receive and process your payment before your order can be accepted. Please carefully review your order before submitting it, as KAIRO Pets may not be able to accept cancellation requests once the order has been confirmed.
If your order is rejected, modified, or canceled, we will attempt to notify you using the email address, billing address, and/or telephone number provided when placing the order.
Your purchases are subject to our Refund Policy and the applicable return or exchange conditions.
You represent and warrant that your purchases are intended for personal or household use only, and not for commercial resale or export.
ARTICLE 4 – PRICING AND BILLING
Prices, discounts, and promotions are subject to change without prior notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated in your order confirmation email. Unless expressly stated otherwise, displayed prices do not include taxes, shipping fees, handling fees, customs duties, or import charges.
The prices displayed in our online stores may differ from those offered in our physical stores or on other online platforms operated by third parties. From time to time, we may offer promotions relating to our Services that affect pricing and are governed by separate terms and conditions. In the event of any conflict between the terms of a promotion and these Terms, the promotion terms shall prevail.
You agree to provide current, complete, and accurate purchase, payment, and account information for all purchases made through our stores. You agree to promptly update your information, including your email address, credit card numbers, and expiration dates, so that we can complete your transactions and contact you if necessary.
You represent and warrant that:
(i) your credit card information is true, accurate, and complete;
(ii) you are authorized to use the credit card for the purchase;
(iii) the charges incurred will be honored by your credit card issuer;
(iv) you will pay the charges incurred at the prices displayed, including shipping and handling charges, together with any applicable taxes.
ARTICLE 5 – SHIPPING AND DELIVERY
We cannot be held responsible for shipping or delivery delays. All delivery timeframes provided are estimates only and are not guaranteed. We disclaim all liability for delays caused by shipping carriers, customs procedures, or any event beyond our reasonable control. Title to the products and the risk of loss pass to you as soon as the products are handed over to the shipping carrier.
ARTICLE 6 – INTELLECTUAL PROPERTY
Our Services, including, without limitation, all registered trademarks, trademarks, text, displays, images, graphics, product reviews, videos, audio content, and their design, selection, and arrangement, are the exclusive property of KAIRO Pets, its affiliates, or its licensors. They are protected by U.S. and international patent, copyright, and intellectual property laws.
These Terms authorize you to use the Services solely for personal and non-commercial purposes. You may not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material available through the Services without our prior written consent. Except as expressly provided in these Terms, nothing shall be interpreted as granting you any license or other right to any patent, trademark, copyright, or other intellectual property belonging to KAIRO Pets, Shopify, or any third party. Any unauthorized use of the Services may constitute a violation of federal, state, or international intellectual property laws. All rights not expressly granted under these Terms are reserved by KAIRO Pets.
The names, logos, product names, service names, designs, and slogans of KAIRO Pets are trademarks of KAIRO Pets, its affiliates, or its licensors. You may not use them without the prior written permission of KAIRO Pets. The Shopify name, logo, product names, service names, designs, and slogans are trademarks of Shopify. All other names, logos, product names, service names, designs, and slogans appearing within the Services are the trademarks of their respective owners.
ARTICLE 7 – OPTIONAL TOOLS
You may be provided with access to customer tools offered by third parties as part of the Services. These tools are neither monitored nor controlled by us, and we have no ability to influence or contribute to them.
You acknowledge and agree that we provide access to such tools “as is” and “as available,” without warranties, representations, or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.
Any use by you of optional tools made available through the website is entirely at your own risk and discretion. It is your responsibility to ensure that you are familiar with and approve of the terms on which these tools are provided by the relevant third-party provider(s).
We may also, in the future, offer new features through the Services (including the release of new tools and resources). Such new features shall also be subject to these Terms of Service.
ARTICLE 8 – THIRD-PARTY LINKS
The Services may contain materials and hyperlinks to websites provided or operated by third parties (including integrated third-party features). We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites that you choose to access. If you decide to leave the Services to access such third-party materials or websites, you do so entirely at your own risk.
We shall not be liable for any harm or damages related to your access to third-party websites or to the purchase or use of products, services, resources, or content available through such websites. We encourage you to carefully review the policies and practices of any third party and ensure that you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products or services should be directed to the relevant third party.
ARTICLE 9 – RELATIONSHIP WITH SHOPIFY
[MERCHANT NOTE: This section accurately describes the relationship between Shopify and your store and must not be removed or modified.]
KAIRO Pets is powered by Shopify, enabling us to provide you with the Services. However, every sale or purchase made through our Store is concluded directly with KAIRO Pets. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of the sales transaction between you and KAIRO Pets, including any damage, injury, or loss arising from products or services purchased. You hereby expressly release Shopify and its affiliates from any claims, damages, and liabilities arising out of or relating to your purchase or transaction with KAIRO Pets.
ARTICLE 10 – PRIVACY POLICY
All personal information that we collect through the Services is subject to our Privacy Policy, available here [LINK], and certain personal information may also be subject to Shopify’s Privacy Policy, available here. By using the Services, you acknowledge that you have read these privacy policies.
Because the Services are hosted by Shopify, Shopify collects and processes personal information relating to your access to and use of the Services in order to provide and improve them. The information you submit through the Services will be transmitted to and shared with Shopify, as well as with third parties that may be located in countries other than your country of residence, for the purpose of providing the Services. Please refer to our Privacy Policy [LINK] for more information about how we, Shopify, and our partners use your personal information.
ARTICLE 11 – FEEDBACK
If you submit, upload, post, email, or otherwise transmit ideas, suggestions, feedback, reviews, proposals, plans, or any other content (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, and non-exclusive license to use, reproduce, modify, publish, distribute, and display such Feedback for any purpose, including commercial purposes. For example, we may exercise our rights under this license to operate, provide, evaluate, improve, and promote the Services, and to fulfill our obligations and exercise our rights under these Terms of Service.
You further represent and warrant that:
(i) you own or otherwise control all rights to the Feedback;
(ii) you have disclosed any compensation or incentive received in connection with submitting your Feedback;
(iii) your Feedback complies with these Terms.
We are under no obligation to:
(1) maintain your Feedback in confidence;
(2) pay compensation for your Feedback;
(3) respond to your Feedback.
We may, but have no obligation to, monitor, edit, or remove any Feedback that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, libelous, pornographic, obscene, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms of Service.
You agree that your Feedback will not violate any third-party rights, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your Feedback will not contain defamatory, unlawful, abusive, or obscene material, nor contain any computer virus or other malware that could affect the operation of the Services or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties regarding the origin of any Feedback. You are solely responsible for any Feedback you submit and for its accuracy. We assume no responsibility and accept no liability for any Feedback posted by you or by any third party.
ARTICLE 12 – ERRORS, INACCURACIES, AND OMISSIONS
The Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or product availability. We reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information within the Services is inaccurate, at any time without prior notice (including after you have submitted your order).
ARTICLE 13 – PROHIBITED USES
You may access and use the Services only for lawful purposes. You are strictly prohibited from accessing or using the Services, directly or indirectly:
(a) for any unlawful or malicious purpose;
(b) in violation of any international, federal, provincial, state, or local law, regulation, or rule;
(c) in any manner that infringes upon the intellectual property rights of KAIRO Pets, Shopify, or any third party;
(d) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate against any of our employees or any other person;
(e) to submit false or misleading information;
(f) to upload, transmit, knowingly receive, use, or reuse any content that does not comply with these Terms;
(g) to transmit or procure the sending of any advertising or promotional material, including spam, chain letters, junk mail, or any similar solicitation;
(h) to impersonate or attempt to impersonate any person or entity;
(i) to engage in any conduct that restricts or inhibits anyone’s use or enjoyment of the Services, or which, in our judgment, may harm KAIRO Pets, Shopify, users of the Services, or expose them to liability.
In addition, you agree not to:
(a) upload or transmit viruses or any other malicious code that may affect the functionality or operation of the Services;
(b) reproduce, duplicate, copy, scrape, sell, resell, or exploit any portion of the Services;
(c) collect or track the personal information of others;
(d) engage in spam, phishing, pharming, pretexting, or similar fraudulent practices through the Services;
(e) use robots, spiders, scraping tools, data mining or extraction tools, automated devices, AI tools (including agentic AI), or any automated or manual method to access the Services;
(f) interfere with, circumvent, or disable any security or authorization features, robot exclusion headers, or other measures we implement to restrict access to the Services.
We reserve the right to suspend, disable, or terminate your account at any time and without notice if we determine that you have violated any provision of these Terms.
ARTICLE 14 – AGENTS
14.1 This section (”Agent Terms”) applies if you use, authorize, enable, or cause an Agent to be deployed to access, use, or interact with the Services. An “Agent” means any software or service that acts autonomously or semi-autonomously on behalf of, or under the instruction of, an individual or entity, and which may operate on or through a device owned or used by a person without direct human supervision.
14.2 No Agent may access, use, or interact with the Services unless it continuously identifies itself and operates in strict compliance with the requirements set forth in Section 14.4 below. Furthermore, no Agent may access, use, or interact with the Services if we have instructed that Agent not to access, use, or interact with any Service.
14.3 We may restrict, including through technical measures, the manner in which an Agent accesses, uses, or interacts with the Services.
14.4 Agents must:
(i) include in every HTTP/HTTPS request an indication that the request originates from an Agent and disclose the Agent’s name by including the following identifier in the User-Agent string:
“Agent/[Agent Name]”;
(ii) not conceal or disguise the fact that access, use, or interactions originate from an Agent, including by:
(a) imitating human behavior or interaction patterns;
(b) bypassing or supplementing CAPTCHAs or any measures intended to distinguish automated use from human use;
(iii) answer truthfully any question or prompt intended to determine whether the interaction originates from a human or a computer;
(iv) not circumvent or avoid any measures intended to block, limit, modify, or control Agent access, use, or interaction with the Services.
ARTICLE 15 – TERMINATION
We reserve the right to terminate this agreement or your access to the Services (or any part thereof), at our sole discretion, at any time and without prior notice. You will remain liable for all amounts due up to and including the date of termination.
The following provisions shall survive any termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver, Entire Agreement, Assignment, Governing Law, Privacy Policy, and any other provision that by its nature is intended to survive termination.
ARTICLE 16 – DISCLAIMER OF WARRANTIES
The information presented on or through the Services is provided for informational purposes only. We do not warrant the accuracy, completeness, or usefulness of such information.
Any reliance you place on such information is strictly at your own risk. We disclaim all liability and responsibility arising from any reliance placed on such information by you, any other visitor to the Services, or anyone who may be informed of any of their contents.
UNLESS EXPRESSLY STATED BY [MERCHANT], THE SERVICES AND ALL PRODUCTS PROVIDED THROUGH THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” FOR YOUR USE, WITHOUT ANY REPRESENTATION, WARRANTY, OR CONDITION OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING ALL IMPLIED WARRANTIES OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, DURABILITY, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT YOUR USE OF THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, OR ERROR-FREE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OR LIMITATION OF IMPLIED WARRANTIES OR CERTAIN OTHER WARRANTIES, SO THE ABOVE DISCLAIMER MAY NOT APPLY TO YOU.
ARTICLE 17 – LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT SHALL [MERCHANT], OUR PARTNERS, OFFICERS, DIRECTORS, EMPLOYEES, AFFILIATES, AGENTS, CONTRACTORS, SERVICE PROVIDERS, SUPPLIERS, LICENSORS, NOR SHOPIFY OR ITS AFFILIATES, BE LIABLE FOR ANY LOSS, CLAIM, OR ANY DIRECT, INDIRECT, INCIDENTAL, EXEMPLARY, SPECIAL, OR CONSEQUENTIAL DAMAGES OF ANY KIND, INCLUDING, WITHOUT LIMITATION, LOST PROFITS, LOST REVENUE, LOST SAVINGS, LOSS OF DATA, REPLACEMENT COSTS, OR ANY SIMILAR DAMAGES, WHETHER BASED IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, ARISING FROM YOUR USE OF THE SERVICES OR OF ANY PRODUCT PROCURED THROUGH THE SERVICES, OR FOR ANY OTHER CLAIM RELATED IN ANY WAY TO YOUR USE OF THE SERVICES OR ANY PRODUCT, INCLUDING, WITHOUT LIMITATION, ANY ERRORS OR OMISSIONS IN ANY CONTENT, OR ANY LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF THE SERVICES OR ANY CONTENT (OR PRODUCT) POSTED, TRANSMITTED, OR OTHERWISE MADE AVAILABLE THROUGH THE SERVICES, EVEN IF ADVISED OF THEIR POSSIBILITY.
ARTICLE 18 – INDEMNIFICATION
You agree to indemnify, defend, and hold harmless KAIRO Pets, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any loss, damage, liability, or claim, including reasonable attorneys’ fees, asserted by any third party arising out of:
(1) your breach of these Terms of Service or the documents incorporated herein by reference;
(2) your violation of any law or the rights of a third party;
or
(3) your access to or use of the Services.
We will notify you of any claim covered by this indemnification, provided that failure to give prompt notice shall not relieve you of your obligations unless you are materially prejudiced thereby. We may assume the defense and settlement of any such claim at your expense, including the selection of legal counsel, but we will not settle any claim imposing any non-monetary obligation upon you without your consent (which shall not be unreasonably withheld). You agree to cooperate in the defense of any covered claim, including by providing relevant documents.
ARTICLE 19 – SEVERABILITY
If any provision of these Terms of Service is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms of Service. Such determination shall not affect the validity and enforceability of any remaining provisions.
ARTICLE 20 – WAIVER; ENTIRE AGREEMENT
Our failure to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
These Terms of Service, together with any policies or operating rules posted by us on this website or relating to the Services, constitute the entire agreement and understanding between you and us and govern your use of the Services. They supersede any prior or contemporaneous agreements, communications, or proposals, whether oral or written, between you and us (including, without limitation, any previous versions of the Terms of Service).
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
ARTICLE 21 – ASSIGNMENT
You may not delegate, transfer, or assign this agreement or any of your rights or obligations under these Terms without our prior written consent. Any attempted assignment in violation of this provision shall be null and void.
We may transfer, assign, or delegate these Terms and our rights and obligations without your consent or prior notice.
ARTICLE 22 – GOVERNING LAW
These Terms of Service, and any separate agreement whereby we provide you with the Services, shall be governed by and construed in accordance with the federal laws and the laws of the state or territory of the courts having jurisdiction where KAIRO Pets has its registered office.
You and KAIRO Pets expressly consent to the personal and territorial jurisdiction of such courts.
ARTICLE 23 – HEADINGS
The headings used in this agreement are included for convenience only and shall not affect or limit the interpretation of these Terms of Service.
ARTICLE 24 – CHANGES TO THE TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page.
We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates and changes on our website. It is your responsibility to check our website periodically for changes. We will notify you of any material changes to these Terms of Service in accordance with applicable law, and such changes will become effective on the date specified in the notice. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes.
ARTICLE 25 – CONTACT INFORMATION
If you have any questions regarding these Terms of Service, please contact us at:
Our contact details are:
KAIRO Pets
contact@kairopets.com
Clapiers 34 – France